Shipping & Logistics Terms

1. Shipping Arrangement

• Shipping will be arranged by us or through a third-party logistics provider, unless otherwise agreed in writing.
• Customers may arrange their own pickup or logistics with prior approval.

2. Shipping Charges

• Shipping, handling, insurance, and any applicable duties or taxes are charged extra, unless explicitly included in the quotation or invoice.
• Any additional costs arising due to address changes, re-delivery, or special handling will be borne by the customer.

3. Delivery Timelines

• Delivery timelines provided are estimated and non-binding.
• Delays caused by logistics partners, customs clearance, force majeure events, or circumstances beyond our control shall not be considered a breach.

4. Risk & Title Transfer

• Risk and ownership of goods transfer to the customer upon dispatch from our warehouse or supplier location.
• We are not liable for loss or damage occurring after dispatch, except as covered under approved RMA cases.

5. Inspection on Delivery

• Customers must inspect goods at the time of delivery.
• Any visible damage, shortage, or mismatch must be reported to the delivery agent and to us within 48 hours of receipt.
• Failure to report within this period shall be deemed as acceptance of goods.

6. Transit Damage & Shortage

• Transit damage or shortages must be supported with delivery receipt remarks, photos, and documentation.
• Claims raised without proper evidence may not be accepted.

7. Partial Shipments

• Orders may be shipped in partial deliveries based on availability.
• Partial shipments do not entitle the customer to cancel the remaining order.

8. Failed Delivery

• In case of failed delivery due to incorrect address, unavailability, or refusal by the customer, re-shipping costs will be chargeable.
• Goods may be stored at the customer’s risk and cost.

9. International Shipments (If Applicable)

• Customers are responsible for customs clearance, import duties, and regulatory approvals.
• Delays due to customs or regulatory authorities are outside our control.

10. Force Majeure

• We shall not be liable for delays or non-delivery due to events beyond reasonable control, including natural disasters, strikes, pandemics, or government actions.