Refund, Cancellation & RMA Policy

1. Order Cancellation

• Orders may be cancelled within 24 hours of confirmation, only if the shipment has not been dispatched.
• Once the order is processed or dispatched, cancellation is not permitted.
• Bulk orders, customized items, and special-order products cannot be cancelled once confirmed.

2. No Return Policy

• We do not accept product returns once goods are delivered.
• Customers are advised to verify specifications and quantities before placing the order.
• Products returned without approval will not be accepted.

3. Defective Products & RMA Process

• In case of a manufacturing defect or transit damage, customers must raise an RMA request within 7 days of delivery.
• RMA requests must include invoice details, serial numbers, and supporting photos/videos.
• Products approved under RMA must be returned in original condition with complete packaging and accessories.
• All defective products will be repaired, replaced, or credited, as per manufacturer and company policy.
• Replacement or repair is preferred over refund.

4. Refunds (If Applicable)

• Refunds are issued only if repair or replacement is not feasible.
• Approved refunds will be processed within 7–14 business days.
• Shipping, handling, and installation charges are non-refundable.

5. Warranty Claims

• Warranty support is provided strictly as per the supplier’s and / or manufacturer’s warranty terms, as applicable.

6. Final Authority

• All RMA approvals, replacements, and refund decisions are final and binding.
• For RMA assistance, please contact our support team with your order and product details.